Customer Success Associate - Senior Position

Location: Office 004, Block 5, Tallaght, Dublin 24, Ireland (Hybrid) Minimum Annual Remuneration: €40,000 (fixed) Hours of Work: 40 hours per week (Monday–Friday) Description of Employment This role supports the delivery of the company’s expert network services by executing client projects and ensuring timely and compliant sourcing of experts. The position contributes directly to operational delivery and client satisfaction. Key Duties and Responsibilities Execute client projects by identifying, sourcing, and qualifying relevant subject-matter experts Communicate with clients to clarify project scope and requirements Conduct outreach to experts using approved communication channels Screen experts to ensure suitability and compliance with company policies Coordinate scheduling of expert consultations Maintain project timelines and ensure deadlines are met Record and update project data within internal systems Support Customer Success Managers in delivering client engagements Ensure all activities adhere to compliance, confidentiality, and data protection requirements Assist in onboarding and supporting junior team members Skills, Qualifications, and Experience Bachelor’s degree or equivalent qualification Minimum 2 years’ experience in a client service, research, or operational role Strong communication and organisational skills Ability to manage multiple tasks and deadlines Attention to detail and adherence to compliance processes Familiarity with online research tools and CRM systems Hours: 40 hours per week Career level: Experienced [Non-Managerial] Closing date: 05 Jun 2026