IT Support

Location: New Ross, Co. Wexford (Primary Base) Travel: Regular travel to Rosslare; occasional travel to Dublin, Kildare, and Cork dependant on business . Employment Type: Full-Time Role Overview We are seeking a proactive and technically skilled IT Support Specialist to join our team based in New Ross. This is a role suited for a problem-solver who enjoys a mix of deskside support, administration, and technical automation. The successful candidate will be the primary point of contact for IT issues, supporting office staff, workshop teams, and transport operations. You will manage our Google Workspace environment, deploy hardware, and utilize scripting skills to automate workflows and backups. Key Responsibilities Technical Support & Operations Ticket Management: Act as the first point of contact for all IT queries. Responsible for the triage, assignment, troubleshooting, and resolution of tickets. Keeping within set KPIs. Deskside Support: Provide hands-on support for diverse teams, including office staff and workshop/transport personnel. Troubleshooting includes specialized transport applications and devices. Hardware Lifecycle: Configure, deploy, and maintain laptops, desktops, and peripherals. Mobile Device Management (MDM): Manage company mobile devices, ensuring security and deploying necessary apps via Google MDM. Cloud & CRM Administration (New) AWS Administration: manage core AWS services (EC2, S3, IAM). Responsibilities include managing user permissions, monitoring system health via CloudWatch, and managing tiered access to Quicksuite reports. Salesforce Administration: Act as the internal Salesforce administrator. Handle user management (profiles, roles, permission sets), generate custom reports/dashboards for management, and perform basic configuration changes. System Administration & Automation Google Workspace Administration: Manage the full lifecycle of users, including licensing, Organizational Unit (OU) management, and group permissions. Scripting & Automation: Utilise scripting skills (e.g., PowerShell, Python, or Google Apps Script) to automate repetitive tasks, create data backups, generate reports, and streamline workflows. MS Office Support: Support users with Microsoft Office applications and compatibility. Logistics & Strategy Prioritisation: Assess incoming issues based on business impact and urgency, ensuring critical transport or workshop operations are prioritised effectively. Travel: Travel regularly between New Ross and Rosslare to provide on-site support, with less frequent scheduled visits to sites in Dublin, Kildare, and Cork. Requirements & Qualifications Technical Expertise: Proven experience with Google Admin Console (User management, OUs, Licensing). Strong knowledge of Microsoft Office & Google Docs suites. Experience with Google MDM or similar Mobile Device Management tools. Demonstrable skills in scripting and automation (for backups/reporting). Industry Experience Hours: 39 hours per week Career level: Experienced [Non-Managerial] Closing date: 27 May 2026