Personal Lines Executive

APA QUALIFICATION IS REQUIRED The successful candidate will work within the KennCo Insurance customer service department. The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries our customers may have. The role provides an opportunity to get experience in the areas of customer service, customer retention and policy administration. Key Responsibilities: • Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries • Building rapport with customers • Retaining the existing business and working towards renewal retention targets • Ensuring all data is kept up to date on applied relay systems • Dealing with all customer requests in an efficient manner • Providing a high level of customer service • Ability to process administrative duties with a high level of accuracy and attention to detail • Ability to identify calls likely to result in new business • Convert leads into sales in order to achieve and exceed individual target • Identify upselling & cross selling opportunities • Building rapport with customers • Ensuring all data is kept up to date on applied relay systems • Dealing with all customer requests in an efficient manner Skills & Knowledge: Excellent organisational skills and the ability to prioritise and manage their daily tasks Ability to work on own initiative and as part of a team Ability to work within a fast-paced environment Applied system (Relay) knowledge an advantage Clear & proficient communication and negotiation skills Be motivated and have a positive outlook Experience & Qualifications: Minimum APA qualified Hours: 40 hours per week Career level: Experienced [Non-Managerial] Closing date: 29 May 2026