Quality Officer

Manor Homecare is currently seeking a compassionate and dedicated Quality Officer to join our team. This role focuses on maintaining high-quality care standards, governance, and supporting care staff in the community. While you will be primarily based in our Manor Homecare office, the role will also involve community visits to service users when required. You will report directly to the Area Manager and work closely with management to ensure the highest standards of service delivery. Key Responsibilities: Quality Assurance & Governance: * Support the Registered Manager in implementing quality monitoring and control processes. * Assist with internal audits and quality reviews. * Conduct staff performance monitoring and service surveys. * Ensure compliance with all company policies, legislation, and regulatory requirements. * Support governance and record management through One Touch systems. * Monitor accurate data recording and reporting by care staff. * Complete weekly reports for management. * Maintain familiarity with the company’s obligations under the Safety, Health and Welfare at Work Act and all relevant Health & Safety regulations: * Adhere to the company’s Health & Safety policies and procedures. * Report all Health & Safety concerns or incidents to the Registered Manager. Administration & Communication: * Maintain accurate records, data entry, and documentation. * Communicate with clients, HSE representatives, and Public Health Nurses (PHNs). * Assist other departments including Quality, Clinical Lead, HR, and Payroll when required. Service Delivery & Operational Support: * Manage and report complaints, incidents, and service concerns. * Ensure care delivery meets HSE requirements and care agreements. * Participate in home visits when required, either independently or alongside care staff. * Support the smooth operation and growth of existing services. * Assist in identifying areas for service improvement and development. * Assist with service enquiries, care consultations, and care plan reviews. * Maintain clear communication with management regarding notifiable events. Staff Support & Team Leadership: * Support staff to maintain accurate documentation and care records. * Mentor and support a large team of Care Staff. * Conduct or assist with training sessions both on-site and off-site. * Participate in the Out-of-Hours Call Rota (evenings and weekends as required). * Liaise with management on KPIs and service performance targets. * Ensure sufficient Personal Protective Equipment (PPE) is available and used appropriately by care staff. Qualifications & Skills: * A minimum of Level 5 qualification is required, but 6 or 7 is desirable, especially in Business, Compliance, Healthcare Management. Demonstrated experience in quality assurance, governance, or regulatory management (preferably in healthcare). Strong communication and interpersonal skills. Excellent time management and organisational ability. Full driving licence. Hours: 39 hours per week Career level: Entry Level Closing date: 05 Jun 2026