Customer Account Manager - ICS Division

Job Title:Customer Account Manager ICS division - Department:Customer service Reports To:Customer Service Department Manager - Elis is a leading international multi-service provider, delivering high-quality textile, hygiene, and facility services across a variety of sectors, including hospitality, healthcare, and industry. TheCustomer Account Manager ICS will manage and grow a portfolio of strategic clients, ensuring exceptional service, retention, and revenue growth. You will act as the main point of contact for individual customer accounts, understand their specific operational needs, and work closely with internal teams to deliver tailored Elis solutions that enhance client satisfaction and loyalty. * Act as the primary point of contact for client inquiries, issues, and service requirements. * Responsible for allocated account region retention and growth of that customer base.