Customer Service Manager

We are seeking a high-energy Customer Service Manager to lead our customer experience function for a rapidly growing fashion brand. * Oversee special service projects from conception to execution to improve overall customer satisfaction levels. Job Title: Customer Service Manager - Department: Customer Service The ideal leader will thrive in a fast-paced environment, combining strategic leadership with a hands-on approach to deliver world-class service and commercial growth. * Drive sales and KPI performance by aligning all customer service activities with the brand's commercial growth objectives. * Lead and elevate daily operations of the customer service function, ensuring a proactive and results-driven environment. * Handle high-level escalations, resolving complex or sensitive customer complaints with professional and timely solutions.